FAQ & Troubleshooting

Why do I not receive Push Notifications on my app?
Apple push notifications If you don’t see Apple push notifications when you’re connected to a network, check with your network administrator. To use Apple...
Sat, 13 Feb, 2021 at 10:04 AM
How do I change the date, time and other app formats for my users?
By default, the date format shown on the online platform and to app users in the American format, "MM-dd-yyyy." This can be changed by editing the...
Sat, 13 Feb, 2021 at 10:26 AM
How do I restore a previous form version?
TABLE OF CONTENTS Deleting the Current Version Only (not recommended) Restoring a Previous Version   Deleting the Current Version Only (not recommende...
Sat, 13 Feb, 2021 at 10:40 AM
How do I customize my app name and icon?
Changing the name and icon of the Amplus Forms app is available through what we call Private Labeling. This allows our clients to have their own branded app...
Sat, 13 Feb, 2021 at 10:43 AM
Using Force Sync to Manually Re-submit Unfinished Uploads
Sometimes a form will hang up uploading to the platform after the user submits it. This is often due to the user device’s network connection and the size of...
Sun, 14 Feb, 2021 at 10:10 AM
Where do you host your servers? Can you host somewhere else?
Our Cloud service runs on Microsoft's Windows Azure cloud platform across 2 independent platform nodes: USA and Europe. Your account and all data will n...
Sun, 14 Feb, 2021 at 12:45 PM