FAQ & Troubleshooting

Why can't my Android devices receive data? (Android SSL Certificate Issues)
SSL Certificates can cause issues with the data connection between your Android mobile app and any Hosted GET or other web services that you connect to your...
Sat, 13 Feb, 2021 at 6:56 AM
Is right-to-left content supported?
Our platform does NOT officially support right-to-left (RTL) content or layouts, and there are currently no plans to do so in the future. Members of our te...
Sat, 13 Feb, 2021 at 7:03 AM
How can I control the quality / size / megapixels of images & photos in Forms?
Images that are captured via Media fields in your Form will be automatically resized to a maximum height/width of 800 pixels. This default ensures that capt...
Sat, 13 Feb, 2021 at 7:18 AM
Can I print labels and other content directly from the app?
Yes, this is possible via our App Printing feature. Search for "App Printing" in our Knowledge Base to find an article with full details of how to...
Sat, 13 Feb, 2021 at 7:25 AM
How can I display a list of location addresses on a map?
Currently our Map screens require that you provide geo coordinates in order to show pins on a map. So, unfortunately, addresses will not work. The good new...
Sat, 13 Feb, 2021 at 7:26 AM
What are the Windows app installation requirements? (e.g., for enterprise deployments)
The Windows app requires Windows 7 (ideally running the latest Service Pack update), Windows 8 or Windows 10. We recommend using Windows 10 with the latest ...
Sat, 13 Feb, 2021 at 7:28 AM
My Windows app shortcut no longer works after an update! How do I fix this?
Should your Windows app shortcut stop working after installing an app update, you can normally fix this in one of two ways: a.) Uninstall your current vers...
Sat, 13 Feb, 2021 at 9:39 AM
Can I accept or process payments through my app?
We don't currently provide integrations for PayPal, Stripe or other payment services and we have no plans to add this in the future. One way you cou...
Sat, 13 Feb, 2021 at 9:45 AM
How do I perform summary reporting and analytics on my data?
Our current platform focus is on empowering users to build robust worker-facing applications for data capture and information access. On the reporting side,...
Sat, 13 Feb, 2021 at 9:49 AM
Why doesn't the app work on my older Android device (v5 and lower)?
Some older Android devices are not able to securely connect to our platform. This happens when the device does not have newer SSL root certificates installe...
Sat, 13 Feb, 2021 at 9:59 AM