FAQ & Troubleshooting

How do I connect my account to Google Drive / Spreadsheet / Dropbox / FTP / OneDrive etc.?
You must first create a Connection for the target service. Connections are set up at organization level and thus apply to all connectors that you create in ...
Sat, 13 Feb, 2021 at 6:13 AM
Can I use external GPS devices with the app?
TABLE OF CONTENTS Using an External Bluetooth GPS Receiver with a Smartphone or Tablet Connecting an Android Phone or Tablet to a Bluetooth GPS Receiver ...
Sat, 13 Feb, 2021 at 6:21 AM
What’s the difference between Form entry Completed time and Received time?
On the app side, the device's current date/time is used as the "Completed" date/time of the entry. This time is only as good as the device. So...
Sat, 13 Feb, 2021 at 6:23 AM
How can I improve battery life of devices in the field?
GPS is probably the single biggest battery killer; however, our apps don't run the GPS very much aside from "warming up" GPS when logging in, ...
Sat, 13 Feb, 2021 at 6:25 AM
What devices should I buy?
We don't make any specific device recommendations since this really depends on individual need. There are a wide variety of devices at various price and...
Sat, 13 Feb, 2021 at 6:29 AM
What are the limits / maximum fields that I can have in a Screen?
You should consider the following aspects/limits when designing a Screen (especially Form screens): The memory and power of the devices running your Sc...
Sat, 13 Feb, 2021 at 6:32 AM
Can I add / store metadata values to user and organization accounts?
TABLE OF CONTENTS Adding/Editing Metadata Accessing Metadata in Your App There is often a need to have persistent data values stored against a user ...
Sat, 13 Feb, 2021 at 6:38 AM
Enabling Location / GPS on Windows devices
GPS/location functionality is provided using Windows Location services, which must be enabled in order the app to access these services. The link below des...
Sat, 13 Feb, 2021 at 6:41 AM
How do I get the best / most accurate geocoding results for addresses?
Geocoding is the process of transforming a description of a location, such as a pair of coordinates, an address, or a name of a place, to a GPS location on ...
Sat, 13 Feb, 2021 at 6:51 AM
Why aren't icons showing in Internet Explorer?
This is most likely because your browser is not configured to allow web font downloads. It’s a known issue with default configurations on some versions of I...
Sat, 13 Feb, 2021 at 6:54 AM