FAQ & Troubleshooting

Manually Rescheduling a Connector
Once a form has been submitted it will also be automatically sent via any data connectors that have been set up – email, Dropbox, Google Drive, etc. There m...
Sat, 13 Feb, 2021 at 5:09 AM
Downloading Old Form Submissions in Bulk
Any data submitted, old or new, can be downloaded from the web dashboard in a compressed file containing each desired submission in either PDF or Word forma...
Sat, 13 Feb, 2021 at 5:29 AM
How do I log into the mobile app?
You must be registered as an app user in order to log into the mobile app. Once you are set up as an app user on the website, you will receive an email invi...
Sat, 13 Feb, 2021 at 5:36 AM
What is the difference between Standard and Premium users?
We provide multiple user types to address different usage profiles and scenarios. Note that all Premium features require all involved users (whether in the ...
Sat, 13 Feb, 2021 at 5:38 AM
Screens/Docs don't show on my device anymore! Why?
If your screens/documents no longer show on your device, the most likely scenario is that you have a Folder in your account which is restricting user access...
Sat, 13 Feb, 2021 at 5:40 AM
Photos / Videos / Audio files aren't available on the Data page! Why?
If photos, videos or audio files are no longer available on the data page, the most likely scenario is that the files in question have not yet finished uplo...
Sat, 13 Feb, 2021 at 5:46 AM
Does the app work offline (without internet connection)?
Absolutely! The Amplus Forms app works without an Internet connection, downloading and storing all data locally on the user's device and then keeping th...
Sat, 13 Feb, 2021 at 5:49 AM
GPS capture is sometimes slow - why?
Our platform uses the native operating system functionality to acquire GPS coordinates in the most accurate way possible. We also leverage the accelerometer...
Sat, 13 Feb, 2021 at 5:51 AM
How does your user licensing work?
We license on a per-user (i.e., each individual person) basis by default. This model means that we are suitable for "worker-facing" apps, not for ...
Sat, 13 Feb, 2021 at 5:53 AM
How can I pull / push data from / to other systems?
1. Use one of our existing Connectors Generally, you can pull data into the platform using a Data Source Connector, while you can push data to another syst...
Sat, 13 Feb, 2021 at 5:54 AM